Support & FAQ

Need help? Our team is here to support you with anything from order tracking to product care.

📞 Contact Support

Email: support@kaktiya.com
WhatsApp: 8505085263
Office Hours: Monday to Saturday, 10:00 AM – 7:00 PM

🧾 Frequently Asked Questions (FAQs)

1. How long does it take to receive my order?

All personalised jewellery is handcrafted and typically delivered within 3–6 business days after processing.

2. How do I track my order?

You’ll receive a tracking link via email and WhatsApp once your order is shipped. You can also track your order here.

3. Can I cancel or modify my order?

Yes, non-customised orders can be cancelled within 12 hours. Customised orders cannot be changed once production begins.

4. What is your return and refund policy?

Returns are accepted within 7 days for non-customised products. Refunds are processed within 5–7 business days. Read our Return & Exchange Policy.

5. Do you offer gift packaging?

Yes! Every order comes in our signature KAKTIYA gift box, perfect for gifting occasions.

6. Is your jewellery safe for daily wear?

Yes, our jewellery is made from skin-safe, durable materials suitable for everyday use with proper care.

7. Can I place a bulk or corporate order?

Absolutely! Please visit our Corporate Partnership page or contact us directly for a custom quote.

8. How do I care for my jewellery?

Follow our simple care guide on the Jewellery Care page to keep your piece shining for years.

Still have questions? Don’t hesitate to contact us — we’re happy to help! 💛