Cancellation & Refund Policy

At KAKTIYA, each piece is handcrafted with precision and care. We understand that plans can change, and we aim to offer a transparent and fair policy for cancellations and refunds.

🛑 Order Cancellation

• Orders can be cancelled within 12 hours of placement by contacting our support team.
• Customised or personalised items cannot be cancelled once production begins.
• To request a cancellation, email us at support@kaktiya.com or WhatsApp us at 8505085263 with your order number.

💳 Refund Policy

• Approved refunds for cancelled or returned items will be processed within 5–7 business days after confirmation.
• Refunds will be issued to the original payment method used during checkout.
• For Cash on Delivery (COD) orders, refunds will be made via UPI or bank transfer after verification.

⚠️ Non-Refundable Situations

• Custom-made or engraved jewellery once processed
• Orders cancelled after the 12-hour window
• Products returned in used/damaged condition

🔄 Exchange Instead of Refund

If you're unhappy with your purchase, we encourage you to consider an exchange. We're happy to work with you to make things right.

📩 Need Help?

For questions, support, or to initiate a cancellation/refund, reach out to:
Email: support@kaktiya.com
WhatsApp: 8505085263